Otto International supplements operational data due to necessary reconciliation between key account management and customers

Industry

Procurement and service

Challenge

Flexible addition and commenting of operational data for the intensive coordination between key account management and customers that has become necessary due to the pandemic.

Highlights

  • Two weeks to implement Write! Edit, conducting a training session and going live with the first application
  • Replacement of different Excel lists
  • Availability of a uniform format for exchanging information
  • Addition and commenting of operational data directly in Qlik Sense
  • Transparent and cross-departmental communication

‘‘Write! Edit allows us to share a consistent, coordinated format with our customers and to maintain a regularly updated database centrally in Qlik Sense.’’

- Birgit Olbrich, Project manager, Otto International GmbH

Success Story Otto International

Related References

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