A German medical technology provider has very complex sales processes, as a number of stakeholders such as health insurance companies, patients, doctors, nursing services, etc. are involved in a single order, and completely different factors come into play depending on the situation. The processes are hardly monitored and controlled. Both internal and external factors (organizational/regulatory) make it almost impossible to define homogeneous processes.
Based on the data analytics tool Qlik, a process mining solution was developed that prepares the purchase-to-pay process of various business units based on different data sources (mainly SAP) and processes it as event data with the customer- and business unit-specific business logics.